I don’t recall the specific issue you raise, but we did remove a lot of unused features like sorting and filtering and faceted search. These types of things were used by less than two percent of members and made things more complex for the other 98%. Our goal was to create an easy to use service that just worked.

I do recall getting rid of the Top 100 listing for streaming movies. We did this because it provided some partners and competitors too much insight. Some customers missed this feature when we took it away. This feature was used by substantially more than 2% of members, but i don’t think anyone misses it today.


Written by

Former VP/CPO at Netflix/Chegg. Now speaker, teacher, & workshop host. Learn more here: www.gibsonbiddle.com or here: https://www.linkedin.com/in/gibsonbiddle/

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store